Not what I wanted to say about Home Depot but.....
As last posted Casa Chaos is without hot water, it still is.
Like a good homeowner and consumer I made the trip to Home Depot with AmEx in hand, talked to the nice guy working the plumbing aisle and after giving the checkout machine a little over $700USD I came home with a big box. On the outside of the big box in big letters was call this number before noon and get the hot water heater installed the same day. Because the box followed me home on Sunday I had to wait to call first thing Monday, which I did before 0800. They gave me, IIRC, a 1400 to 1700 install window. I wouldn't be posting about Home Depot sucks pond water if they made that window.
Slightly after 1700 I call the 800 number about the no show and this is where the sucks pond water starts. In answer to where and when the installer was going to show and why no one had called to inform me was this from what must be the slowest on his feet CS rep in the world, "The installer had to be re-routed". Me, "why has no one called?". CR rep "we were just starting to call". Yep I'm sure that's the case and BTW I won't cum in your mouth either. After a little back and forth the CS rep offered up that "the earliest they could reschedule was Wed. afternoon". I had kept my cool to that point.
While I was on the phone with Lowe's the CS rep called back to say they could fit the install in today between 0800 and 1200.
BTW, all this great service for the privilege of forking over $900USD to these clowns.
I still haven't decided what I will do, stay with HD or start all over with Lowe's. A call to Lowe's this morning will decide.
There I feel better, the meds are starting to kick in and I'm past the going postal stage.....maybe.
ken
US $900 for the install? I know its gas fired but still.... there is apparently more money to be made in plumbing than in the aviation world, go figured :-)
ReplyDeleteGood luck and may your water get warmer soon.
Bob, out of his hot shower :-)
Bob,
DeleteI think a couple of hundred is for pulling the permits, still a touch high but then everyone has to pay for their beans and tortillas.
The good news the motorhome parks in our driveway and its water heater works.
ken
Ever since owning my first house, I've said I should have skipped college & became a plumber or an electrician. Granted they often have to work in crappy (sometimes literally) conditions but the pay is pretty good. Good luck getting hot water.
ReplyDeleteThanks Bill,
DeleteHome ownership isn't always the best way to go, but this sucker is paid for and I expect it is the last.
ken
Sorry to hear that, but no surprise.
ReplyDeleteHaving a good plumber on speed dial is essential for exactly these situations. HD or Lowes cannot ever fill that role since customers never know who is going to show up.
I quoted a stainless tank electric heater and the installed price was much lower than what you were quoted. If it were me I'd call a real plumber asap and send the tank back where it belongs.
Same goes for HD appliance, counter, cabinet, window, roof, siding installs in my book. I never hear good experiences on these.
Steve,
DeleteI delivered the hot water heater to HD first thing this AM. I'm still not sure where this will end but as I replied to Bob the motorhome has a great shower so in reality there is little hurry.
ken
Hi Ken.
ReplyDeleteBad customer service is one of those things that can get me really upset too.
I think that Steve D is on to something.
A local real plumber can't afford to loose a customer due to bad service, let alone to get a bad reputation, but those big box stores.. That is another story.
Hope that you get it fixed before Mrs. Bubba starts to get annoyed.
Brgds
Jonas
Jonas,
DeleteMsBubba being Scot breed and born is doing little green apples over the cost. I think if left up to her we'd be heating water on the stove forever.
ken
As Frank Zappa would ask, Is that a real plumber or a Sears plumber?
ReplyDeleteI miss Zappa. hell I've missed the 60's ever since the 70's.
Delete