Like I said TFWW is a great source for tools but they also stand behind what they sell. One of the arms of my 12" bow saw split the other day. I emailed TFWW with this photo of the saw.
I asked if it was warranty or if not to sent me the part number and a price so I could order a replacement arm. This is the email I received the next day (my email was sent on the weekend).
" Dear Ken,
sorry to hear of your difficulty. We are sending you a replacement Bow Saw Cheek today. Please let me know if it does not arrive by next Thursday.
Please let me know if I can ever be of any assistance in the future. Thanks a lot for choosing Tools for Working Wood.
All the best."
It doesn't get better.